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Thursday, 12 December 2013

2014 "CUSTOMER SERVICE IN A NUTSHELL" TRAINING WORKSHOPS

Forty years working in various fields - retailing, wholesaling, leisure, business education and freelance writing - so much to share about customer service - some theory but a lot of true stories and examples.

Book now for a lively, interactive 2014 "Customer Service In A Nutshell" to get your team thinking about and actually doing things to improve customer service in your business. Contact me joecushnan@aol.com


You provide:

A room, tables, chairs and audio/visual equipment (you probably have that)
Up to 25 enthusiastic participants (groups of 5 to 25, your choice)
A brief to suit your business needs (workshop content should be relevant to you)
4 hours of time allocated to the workshop
Tea/coffee, light refreshments


I provide:

40 years of experience
Professionalism and personality
A book - "Customer Service In A Nutshell" - for each participant
An entertaining, fun but, importantly, a practical and uncomplicated training half-day
An invoice (affordable for small and medium businesses).


The accompanying book is available here:


Customer Service In A Nutshell

Customer service. Oh dear. What are we going to do about it? This is the simplest business book you will ever read. It is short on words (c. 3,500). It contains only one basic message, and a few thoughts. To focus interest, the same message appears on the first 50 pages (let the buyer beware) but, because attention spans aren’t what they used to be, I have inserted the odd image here and there. I said, to focus interest, the same message appears on the first 50 pages (let the buyer beware) but, because attention spans aren’t what they used to be, I have inserted the odd image here and there. It’s a nutshell message from my forty years experience as a retail and customer service manager and my fifty-five years as a customer. Repetition is one way of learning to ensure we never forget the lesson. I said repetition is one way of learning to ensure we never forget the lesson. Absorb the message and get on with it. Customers deserve nothing less. This book is the basis for a fun, lively and focused customer service workshop. It’s a collection of notes, observations and presentation material collected over the years. Scatter a few copies in your employee rest areas.
ISBN: 9781784072117
Total Pages: 98
Published: 4 December 2013
Price: £4.99

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