At one time - say five years or more ago - the bulk of our family shop was done in Tesco branches. But now, at best, I'll pop in to top up but only if I'm passing a store. It is rare now that I would make a specific trip to visit a Tesco store.
It is not that Tesco doesn't have offers galore. The thing that pisses me off the most is checkouts. Now, I am not just talking about one branch. I can name four store that have been good for shopping but very frustrating at the pay points.
So, the BBC discussion prompted me to revisit Tesco's website to reacquaint myself with the company values. This is the one that jumped out at me:
"No one tries harder for customers
- Understand customers
- Be first to meet their needs
- Act responsibly for our communities